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FAQs

Currency and Payment Methods

All prices in the It's On Us store are presented in USD. If you live outside the USA, you can convert prices to your native currency using a free currency converter like Google Currency

We accept payments from Visa, MasterCard, American Express, JCB, Discover, and Diners Club debit and credit cards.

Returns and Exchanges

Sometimes things happen, and your order just isn’t exactly what you were expecting. In cases like these please email us at don@tvpmarket.com and we’ll help get your order returned or exchanged.

All returns or exchanges must be filed within 14 days of receiving your order. In the event of an exchange/return, the customer is responsible for the cost of return shipping.

Support & Contact Us

For questions about your order, including returns, exchanges, tracking information, order modifications, or order cancellations, please email don@tvpmarket.com.

For all other questions, including account information, product information and availability, pricing, sizing, and general store questions, you can also email don@tvpmarket.com.

Product Fit & Sizing

Sizing can vary from product to product, so be sure to check out the sizing chart that corresponds to the specific product of interest. You can see our sizing charts here.

Women’s sizes are often slimmer fitting and tapered. If you would like a shirt with a little more give, we recommend checking out the men’s sizes (spoiler alert: men’s shirts are technically unisex sizes!). If you are positive you want a women’s shirt, consider ordering up a size and be sure to reference the sizing chart first.

Shipping Your Order

We usually ship out orders within 3-5 days. If an item is on backorder, it can take up to 10 days for it to ship. 

We do our best to keep shipping prices low, and will ship via whichever carrier can reliably deliver your package at the most affordable cost. Orders within the United State usually arrive 3-5 days after they are shipping. International orders can take a little as a week or as much at 3 months depending on customs. If you are ordering from Brazil, Mexico or Chile, we have noticed that customs is especially slow. 

Tracking Your Order

Once your order ships, you will receive an email with a tracking number and instructions on how to track your package.

We are unable to provide tracking updates once a product has left the United States. If your package hasn’t arrived within 5 weeks of shipment, please email don@tvpmarket.com and we will get things squared away for you!